Refunds / Shipping Information

Refunds

Due to our superior integrity, we cannot and will not accept any returns or exchanges, as we would not re-sell any items after they have left our facility. We ONLY offer refunds in the case of out-of-stock items, (which does happen from time to time) and we cannot complete your order, we will contact you straight away, either by e-mail or by telephone. If you cannot wait for your items to arrive, you can choose an alternative to replace the out-of-stock product, to the same value or more, (this may require an additional payment over the phone) so your order is shipped immediately and is not delayed any further. If there is no other product that you would like to exchange it for, we will offer you a refund on the out-of-stock item. Refunds can take 7-14 business days depending on your bank.

Shipping

Priority or similar Small – $12.00

Priority or similar Medium – $18.00

Guaranteed Shipping (extra insurance, signature required)

Priority or similar Small – $30.00

Priority or similar Medium – $40.00

Tracking information

The tracking number will be sent to you via email once the package has been dispatched.

You can also find your order status and your tracking number on your account, under the Order History section.

If you do not receive the confirmation receipt in your inbox within 1 day of ordering, please reach out via email or phone and we can resend the confirmation receipt to you.

Estimated Shipping Times

We do quote three working days for orders to be processed and then shipped.

United States mainland deliveries usually take between 2-4 business days

Hawaii & Alaska 5-7 business days

All packages sent priority, 2-7 days, or some variation, with a tracking number. We do not guarantee shipping times. We cannot be held responsible if the incorrect shipping information is entered by the customer.