800-763-1315
FAQs
Important Information
Letter issued by:
U.S. Department of Justice
Drug Enforcement Administration
8701 Morrissette Drive
Springfield, Virginia 22152
January 6, 2022
"This is in response to your email of November 18, 2021 in which you request the control status of Cannabis Sativa L. seeds, tissue culture, and any other genetic material of Cannabis Sativa L. under the Controlled Substances Act (CSA). You state that the seeds, tissue culture, and other genetic material have delta-9 tetrahydrocannabinol concentrations of not more than 0.3% on a dry weight basis. The Drug Enforcement Administration (DEA) conducted a review of the CSA and its implementing regulations with regard to this question. Title 21 of the United States Code (U.S.C.) § 802(16) states that the term "marihuana" means all parts of the plant Cannabis sativa L., whether growing or not; the seeds thereof; the resin extracted from any part of such plant; and every compound, manufacture, salt, derivative, mixture, or preparation of the plant, its seeds or resin. Such term does not include the mature stalks of such plant, fiber produced from such stalks, oil or cake made from the seeds of such plant, and any compound, manufacture, salt, derivative, mixture, or preparation of such mature stalks (except the resin extracted therefrom), fiber, oil, or cake, or the sterilized seed of such plant which is incapable of germination." The CSA excludes from that definition "hemp." 21 U.S.C. § 802(16)(B)(i). The term "hemp" is "the plant Cannabis sativa L. and any part of that plant, including the seeds thereof and all derivatives, extracts, cannabinoids, isomers, acids, salts, and salts of isomers, whether growing or not, with a delta-9-tetrahydrocannabinol concentration of not more than 0.3 percent on a dry weight basis." 7 U.S.C. § 1639o. Accordingly, marihuana seed that has a delta-9-tetrahydrocannabinol concentration of not more than 0.3 percent on a dry weight basis meets the definition of "hemp" and thus is not controlled under the CSA. Conversely, marihuana seed having a delta-9-tetrahydrocannabinol concentration more than 0.3 percent on a dry weight basis is controlled in schedule I under the CSA as marihuana. Likewise, other material that is derived or extracted from the cannabis plant such as tissue culture and any other genetic material that has a delta-9-tetrahydrocannabinol concentration of not more than 0.3 percent on a dry weight basis meets the definition of "hemp" and thus is not controlled under the CSA. Conversely, tissue culture and any other genetic material derived or extracted from the cannabis plant having a delta-9-tetrahydrocannabinol concentration more than 0.3 percent on a dry weight basis is controlled in schedule I under the CSA as marihuana."
Disclaimer: Seeds/Genetics are sold as Novelty Collectible Genetic Souvenirs ("Hemp Souvenirs") ONLY, contain less than 0.001% THC, and are intended for individuals who are 21+ years of age. If you are not of age, you cannot buy seeds. It is imperative that you check your STATE and LOCAL laws before attempting to germinate any seeds. We reserve the right to refuse service to anyone we suspect is in violation of applicable State and Local laws. The Attitude Seed Bank USA, Parent Company and any DBAs" assumes no legal responsibility for your actions once the product is in your possession and is not liable for any resulting issues, legal or otherwise, that may arise. ALL Items listed for sale, promotions, giveaways, or other use, on this website CONTAINS LESS THAN 0.001% THC.
The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure, or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act require this notice.
The Attitude Seed Bank USA does not recommend or encourage anyone to break the laws in their City, State, or Country.
* By purchasing and/or receiving seeds/genetics, the buyer understands and agrees that seeds are sold as Novelty Collectible Genetic Souvenirs ("Hemp Souvenirs") only. The buyer will check their Local and State laws before attempting to purchase and/or germinate.
Frequently Asked Questions
Disclaimer: The buyer understands and agrees that seeds are sold as Novelty Collectible Genetic Souvenirs ("Hemp Souvenirs") only. The buyer will check their Local and State laws before attempting to purchase and/or germinate.
Shipping
Do you provide international shipping?
The Attitude Seedbank USA only ships to the United States of America currently. Attitude USA can ship to the US Virgin Islands and Puerto Rico, but is not able to ship to any other US Territories.
What shipping services are available?
Attitude USA offers USPS Priority Shipping for all orders. Signature Upon Delivery and Extra insurance available for an additional fee at checkout. Attitude USA reserves the right to send any order with 21+ ID required Signature required shipping at their discretion.
My tracking shows that my package was delivered but its not in my mailbox.
If a package shows as scanned and delivered, we must conclude it was. We are NOT responsible for items/packages after delivery. USPS offers inquiry services for missing packages on their website as well as insurance for lost packages. All Attitude orders are shipped with up to $100 insurance from USPS.
Why was my order shipped with 21+ ID required signature upon delivery?
Attitude Seedbank USA reserves the right to include 21+ ID required, signature required delivery on any order, completely at their discretion.
Do you provide APO/FPO/DPO shipping?
Currently, Attitude Seed Bank USA does NOT ship to APO/FPO/DPO addresses.
Do you provide guaranteed shipping?
Guaranteed Shipping is offered at an additional cost, this will include Priority Shipping or similar with Signature Upon Delivery. The Guaranteed Shipping option will provide the customer with a replacement order only if the original parcel is lost in transit. Guaranteed Shipping does not apply to incidents of theft, nor does it apply to any parcel that has been delivered to its intended destination, regardless of condition. If your items are damaged during shipment, please contact customer service to open an insurance claim with USPS.
Do you provide discreet shipping?
All our packages are shipped very discreetly. We utilize a standard USPS Prioty Shipping Box. Our return label does not reference seed bank. The customer's name and address and a return address being the only info on the/in the parcel.
How long will it take my order to arrive?
United States mainland deliveries usually take between 2-4 business days, Hawaii & Alaska 5-7 business days and are sent USPS Priority with a tracking number. Estimates are only valid once the package has been submitted and scanned into the system by USPS. Shipping times can increase during holiday seasons. We do not guarantee shipping times. We cannot be held responsible if the incorrect shipping information is entered by the customer.
I have not received my package yet
Please contact us if you have not received your package 14 business days after the confirmed SHIPMENT date. If the parcel has been deemed as 'undeliverable as addressed/unable to forward/unclaimed' with the mail services, we will have to wait for the package to be returned to us. If and/or when it gets back to us, we will contact you to arrange shipment. If the address is incorrect due to customer mistake, customer is responsible for reshipment costs which are equal to the original shipping rate. Attitude USA cannot be held responsible if the parcel is not returned to us due to incorrect address.
Will you ship to my forwarding service?
Yes, Attitude USA can ship to any address you request, even a forwarding service. Once the package has been delivered to its intended destination, Attitude USA assumes no responsibility for the package and cannot be held responsible for actions taken afterward. The customer assumes all responsibility for their contract with the forwarding company. If a packages tracking shows it was delivered to a destination, then we must assume it was. If there is an issue with an order after it was confirmed to be delivered to the intended destination, the customer must contact the forwarding company to resolve the issue.
I entered an incorrect shipping address on my order.
If you discover that incorrect information was entered prior to shipment, please contact customer service with the correct address. If you are unable to correct the mistake prior to shipment, the order will be undeliverable and most likely returned to sender. Once the package is in hand, we will contact you to resolve the situation. Customer is responsible for shipping costs to reship the package.
Where is my tracking number?
After successfully placing your order, you will automatically receive an email to confirm receipt of your order. We normally process and ship the orders within 3 Business Days. Attitude USA is not open Saturdays or Sundays. The tracking number will be sent to you via email once the package has been dispatched. Please check your spam folder. You can also find your order status and your tracking number in your account, under the Order History section after signing into the site.
Methods of Payment
Credit and Debit Card Payments
The Attitude Seed Bank USA accepts most credit & debit cards, including VISA, MASTERCARD, Discover, JCB and AMEX cards. Your card information will NOT be kept or stored by us, and no recurring charges will occur. The company name that will appear on your card statement will be sent to you with your invoice once your payment is completed. All Card sales are 3D Secure, utilizing 256-bit encryption, making it a very safe place to enter your details. All phone order payments are put through a secure VSP terminal online and once the payment goes through, we do not hold any records of customers' credit/debit card details and all other client information remains highly confidential.
By selecting the Credit or Debit Card payment option, you are agreeing in full to the charges presented in this invoice. Please make sure your order is exactly as you want it before checking out, as ALL SALES ARE FINAL. We cannot make any changes to an order once payment has been applied, and we do not offer refunds, nor do we accept exchanges.
If you are placing a phone order, we must speak to the owner of the card when taking the payment details. This is purely for protection of the card holder and to prevent fraudulent transactions. We will also have to ship the package to the card billing address for all phone orders. All calls are recorded for quality control.
Please make sure all information entered is 100% correct (Billing address, Zip code, Card number, Expiration Date, etc.) and you have sufficient funds to process the transaction. Most order failures are caused by a mismatch with the billing information, flagged by bank for verification, or insufficient funds in the account.
If the payment has failed, please make sure you are using the correct billing/invoice name and address. You may need to contact your bank to verify the transaction as well if it has been flagged. If all else fails, please contact us so that we can try to help you through the process and attempt payment over the phone.
Credit and Debit Card Charge Backs
Customers that initiate Charge Back claims with their Credit and/or Debit card company will be placed on the ASB USA blacklist (name, IP address, address, etc.). All correspondence including invoice information, Ip address, and customers name will be shared with the customers Banking institute. Any customer that iniates a Chargeback without contacting ASB USA to resolve their issue will immediately be blacklisted from purchasing with Attitude USA or Attitude UK in the future.
Cash and Money Order Payments
If you do not wish to process a transaction online or over the phone by credit, debit, crypto or wire/bank transfer, you can place an order online and choose Cash payment or US Postal Money Order method at the checkout. You will be emailed an order number along with your invoice and payment instructions. Please make sure to include your order number with your payment.
Unfortunately, we cannot reserve any stock unless a payment has been made. This includes postal/cash orders as well. If you make an order and send payment through the post, we cannot guarantee you will receive the desired items as they may go out of stock by the time the postal/cash order reaches us. In order to avoid this, please make sure to send your payment via a trackable service. If you email us the tracking number for the payment, we will reserve the stock for your order once the tracking has updated. We do apologize for any inconvenience caused by this, but we cannot guarantee stock due to volume of orders that are made and unpaid for.
ASB USA accepts Money Orders from all major banks, but USPS Money Order is preferrable. (Orders paid by USPS money order are subject to a potential 10-business day hold starting at the time payment is received)
Money Order Directions
"Pay To" line on the money order can only have Attitude and nothing more. If details are filled in incorrectly, ASB USA will not be able to accept the USPS Money Order and will not be able to ship your order.
Order # must be placed in Memo Line.
Make sure the $ amount of the purchase is correct.
Do Not sign or write anything on the back of the money order.
Do Not staple, glue, sticker, or tape anything to the money order.
Do Not write The Attitude Seed Bank USA anywhere on the money order.
Only sign the FRONT of the money order on the "Purchasers Signature" line.
Make sure to retain a copy of the receipt.
ASB USA requires that you send payment through a service that offers a tracking number if you want to ensure your items are deducted from stock before payment arrives.
Tracking Numbers must be emailed to ASB USA along with your order number within 48 hours of order placement.
Address to send order number and payment:
Attitude
PO Box 461438
Aurora, CO
80046
Bank Transfers / Wires
Bank Name:
Thread Bank
Payee Name and Address:
Attitude Novelty LLC
7700 E Arapahoe Rd
Centennial, CO 80206
Cryptocurrencies
We accept payments by various crypto currencies including Bitcoin, Litecoin, Ethereum, Monero, and others. You can place an order online, select the crypto currency of your choice at the checkout, and you will be given the details for the payment online. Please make sure to follow all instructions and do not refresh the QR code page. Any refresh will cause a false order failure to occur. Please make sure to include the full invoice amount when sending payment, as underpayments will cause an error and delay your order. We will then have to issue a Remainder Balance invoice, in which you will be charged the processing fee again. Due to the nature of Crypto Currency payments, stock for orders will not automatically be reserved until payment has been received in full. This can sometimes take up to 24 hours from the initial payment to process. Any refund requested for an order that was paid for with cryptocurrency will have the refund issued in the original USD amount of the order. Cryptocurrency refunds can take anywhere from 30 to 90 days to fully process.
Which Currency will you charge me in?
All orders will be charged in USD ($).
We charge only the total order amount in USD $. Please note your card issuer/bank might apply an additional fee for using a foreign credit or debit card.
Order / Account / General Questions
My order is having an issue going through
Please make sure all information entered is 100% correct (Billing address, Zip code, Card number, Expiration Date, etc.) and you have sufficient funds to process the transaction. Most order failures are caused by a mismatch with the billing information, flagged by bank for verification, or insufficient funds in the account.
If the payment has failed, please make sure you are using the correct billing/invoice name and address. You may need to contact your bank to verify the transaction as well if it has been flagged. If all else fails, please contact us so that we can try to help you through the process and attempt payment over the phone.
If you do not receive the confirmation receipt in your inbox within 1 day of ordering, please reach out via email or phone and we can resend the confirmation receipt to you. Please check your spam folder before contacting us.
Can stock be reserved?
Unfortunately, we cannot reserve any stock unless a payment has been made. This includes money orders/cash orders also. If you make an order and send payment through the mail, we cannot guarantee the requested items will be in stock, as they may go out of stock by the time the money order/cash order reaches us. To avoid this, please send your payment via a service that provides tracking. If the tracking information is emailed to us within 48 hours of the order being placed, we will reserve the items in the order once the tracking has updated. We do apologize for any inconvenience caused by this, but we cannot guarantee stock due to the volume of orders that are made and unpaid for. We will email you if this issue arises and discuss solutions.
What if an item I have ordered is out of stock?
Overall, if a product is listed as in stock, then it is available for shipment. Should we run out of a product after your order has been placed, we will contact you straight away, either by e-mail or by telephone. If you cannot wait for your items restock to arrive, you can choose an alternative to replace the out-of-stock product, to the same value or more, (this may require an additional payment over the phone), so your order is shipped immediately and is not delayed any further. If there is no other product that you would like to exchange it for, we will offer you a refund on the out-of-stock item. Refunds can take 7-14 business days depending on your bank.
How to Reset Password / Issues Logging In
If you forgot your password, you can have a new password sent to your registered email address by using the 'forgotten your password' button on the homepage or at the checkout. Please note that login issues are sometimes cookie related. If you believe your password to be correct, we advise deleting your site cookies before trying resetting your password. Clicking the Cart value in the upper right corner until the Cart page loads will also reset your cookies and should then allow you to login. If you continue having issues logging into your account, please contact Customer Service and they can manually reset your password and assist with any questions you may have.
What are UFO / Promo / Freebie items?
UFOs are the free of charge items we give away with every purchase. Please note these are subject to change without notice, but we will do our best to make sure you get the ones listed on your order. If a substitution is made, you will be notified in the comments on your tracking email. Please note if you have qualified for any other promotional items, these will be added to your cart automatically. If these are not added, please double check the details of the promotion to make sure your order qualifies for it and contact us before placing your order if you are unsure. Please note that UFOs, Freebies, and Promotional items are provided by the breeders for use as marketing or promotional items, and as such do not carry any guarantees. UFO / Promo / Freebie seeds are not eligible for germination replacement.
Do you have any Promo / Discount Codes?
Promo codes are something ASB USA create to allow customers to apply a discount to their orders. Promo Code items can be limited – until supplies last.
Only ONE code or discount can be applied to an order at a time. If you enter another coupon code, it will replace the previous code. The exceptions are the UFO's and breeder sponsored Promo's.
Promo codes can potentially be found advertised on our Social Media pages or Promo page on the site. You can also get special discount codes by subscribing to our newsletter. The monthly newsletter promo code can be found at the bottom of every monthly newsletter.
I received an incorrect or damaged item in my order
Issues with incorrect items or damaged items can be reported using our Order Issue Form.
Please make sure to read all instructions and be as descriptive as possible. You can include a picture of your order at the bottom of the form. Please make sure all packs have their 4-Digit code visible. ASB USA also takes a digital picture of the order items before sealing the package for shipment, this helps us keep accurate records, and deal with any issue that might come up with your order (wrong item sent, missing items, etc.).
Once we have proof that we have sent an incorrect item, we will contact you to discuss your options.
Please keep all packaging and breeders packs that your order arrives in/with in case there is a problem with your shipment. We urge that you do this so we can help rectify the issue. ASB USA also takes a digital picture of the order before sealing the package for shipment, this helps us keep accurate records, and deal with any issue that might come up with your order (wrong item sent, missing items, etc.).
Do you offer growing advice?
As a reseller, Attitude Seedbank does not produce any of the seeds sold on our site. As such, we do not offer any growing advice of any kind. Seeds are sold as Novelty Collectible Genetic Souvenirs ("Hemp Souvenirs") ONLY. There are many different forums, websites, Reddit discussions, breeder web sites and YouTube channels that are specifically designated to answer many questions you may have.
My seeds did not germinate, can you replace them?
All germination related issues need to be reported using our Germination Issue Form.
Please make sure to read all instructions carefully and be as descriptive as possible when describing your situation, growing environment and techniques. Germination Issues are only valid within 90 days of purchase date. Any issues reported outside of the 90 day timeframe will not be considered. Once your form is submitted, it will be forwarded to the respective breeder for their consideration. All replacements will be 100% at the discretion of the breeder. UFOs / Promo / Freebie seeds are not eligible for replacement. Please allow up to 10 business days for processing and breeder response. If the breeder authorizes your replacement, we will contact you at that time to arrange shipment. Please note that while Attitude USA is more than happy to assist you in obtaining replacements, we do not appreciate impolite or demanding customers. We request that you are professional, polite, and patient when discussing germination issues and replacements.
Returns, Exchanges, Refunds
Due to our superior integrity, we cannot and will not accept any returns or exchanges, as we would not re-sell any items after they have left our facility. We ONLY offer refunds in the case of out-of-stock items, (which does happen from time to time) and we cannot complete your order, we will contact you straight away, either by e-mail or by telephone. If you cannot wait for your items to arrive, you can choose an alternative to replace the out-of-stock product, to the same value or more, (this may require an additional payment over the phone) so your order is shipped immediately and is not delayed any further. If there is no other product that you would like to exchange it for, we will offer you a refund on the out-of-stock item. Refunds can take 7-14 business days depending on your bank.
