How do I place an order?

Ordering from Attitude Seedbank USA is easy with multiple checkout and payment options available.

• You can create an account on our Website and place your order online.
• You can give us a call and place your order over the phone with one of our knowledgable and friendly staff members.
• You can even print out our Order Form and send your payment and order to us by mail.

Having trouble placing your order?

Double-check all information entered is 100% correct including:

• Billing address (Must match card)
• Zip code
• Card number
• Expiration Date
• CVV Code (3 or 4 digit code on back of card)
• Sufficient funds available.

Most order failures are caused by a mismatch with the following:


• Mismatch with billing information entered and what is on file with bank.
• Transaction is being flagged by bank for identity verification.
• Insufficient funds available in the account or on the card.

If the payment has failed:


• Make sure you are using the correct billing/invoice name and address.
• Contact your bank to verify the transaction in case its been flagged.
• Contact us so that we can assist and attempt payment over the phone.

Order was successful but I didn't get the confirmation email:


• Check your spam folder before contacting us.
• If not in Spam, reach out via email or phone and we will resend the confirmation email.

Can stock be reserved?

• Stock cannot be reserved until a payment has been made or tracking information for payment is sent within 48 hours or order placement.
• For money orders and cash payments, stock is reserved once tracking is received for the payment and it has updated showing payment was sent.

What if an item I have ordered is out of stock?

All products listed as "In Stock" are available for immediate shipment. However, in rare cases, an item may sell out just before your order is processed. If this occurs, we will offer you the following options:

• We will contact you straight away, either by e-mail or by telephone to discuss options moving forward.
• If you prefer not to wait for a restock, you can choose an alternative product of equal value to substitute.
• Should you prefer an item that is of greater value, an additional payment will need to be made over the phone.
• If there is no substitute is preferable, we will issue a refund for the value of the item out of stock.
• Refunds can sometimes take 5-14 business days depending on your bank.

How to Reset Password / Issues Logging In.

Forgotten Password:

• Simply click the Forgot Password link located on the homepage or during checkout.
• A password reset link will be sent to the email address associated with your account.
• Make sure to only copy the password and no extra spaces.
• Any extra spaces or characters copied with your password will cause the login to fail.

Issues Logging In:


• Login issues are sometimes cookie related.
• If you believe your password to be correct, we advise deleting your site cookies before attempting to login again.
• Clicking the Cart value in the upper right corner until the Cart page loads will also reset your cookies.

If you still have trouble, please contact Customer Service to manually reset your password.

What are UFOs / Promo Items?

UFOs:

• UFOs (Unbelievable Free Offers) are the free of charge items we give away with every purchase based on the amount spent.
• UFOs are qualified for by spending a certain amount at different tiers, which can be found on the homepage.
• UFOs are subject to change without notice, but we will do our best to make sure you get the ones listed on your order.
• UFOs are subject to substitution without notice if they run out. If this happens, you will receive the next available UFO.
• UFOs are not eligible for germination replacement.
• Do not base your purchase on specific UFOs as they are subject to change and are not guaranteed due to limited quantities.

Promotional Items and Breeder Promos:


• Promotional Items and Breeder Promos are provided by the breeders in limited quantities for use as marketing materials.
• Promo Items / Breeder Promos are subject to substitution if they run out of stock. If this happens, you will be notified of the change in the comments section of your tracking email.
• Promotional Items will be automatically added to your cart if the items in your cart qualify for the promotion.
• If these are not added, please double check the details of the promotion to make sure your order qualifies. Contact us before placing your order if you are unsure.
• Promotional Items / Breeder Promos are not eligible for germination replacement.
• Promos are Breeder Promos are often stackable. For example, you can qualify for our Monthly Promo, Breeder Promo and Method of payment promo all on the same order.
• All current Promotions are listed on our Promotions page.

Do you have any Discount Codes?

Yes, Attitude Seedbank USA utilizes Discount Codes at checkout.


• Only ONE code can be applied to an order at a time.
• If you enter another discount code, it will replace the previous code.
• Discount codes can potentially be found advertised on our Social Media pages or Promotions page on the site.
• You can also get special discount codes by subscribing to our newsletter.
• The monthly newsletter discount code can be found at the bottom of every monthly newsletter.

I received an incorrect or damaged item in my order.

Issues with incorrect items or damaged items MUST be reported within 4 days of receiving the order using our Order Issue Form.


• Make sure to read all instructions and be as descriptive as possible with your form answers
• Include a picture of your order where all packs have their 4-Digit code visible.
• ASB USA takes a digital picture of all orders contents before shipment to compare with customer images.

We will review your form once it has been sumitted. Please allow reasonable time for a response. If we confirm an incorrect or damaged items was sent, we will contact you to discuss your options.

NOTE: Please keep all packaging and breeders packs that your order arrives in/with in case there is a problem with your shipment. We urge that you do this so we can help rectify the issue.

Do you offer growing advice?

• NO, Attitude Seed Bank USA does NOT offer growing advice of any kind.
• Attitude Seed Bank USA is a reseller and as such does not produce any of the seeds sold on our site.
• Seeds are sold as Novelty Collectible Genetic Souvenirs ("Hemp Souvenirs") ONLY.

There are many different forums, websites, Reddit discussions, breeder web sites and YouTube channels that are specifically designated to answer the questions you may have.

My seeds did not germinate, can you replace them?

UFOs, Promo seeds, and Breeder Promo seeds are NOT eligible for germination replacements.

Germination Information:


• We recommend allowing your seeds to germinate for up to 14 days before reaching out regarding replacements or germination issues.
• Germination rates of 80% or higher are considered normal and acceptable.
• Many environmental factors including soil type and water quality can cause a failure to germinate even though the seeds are viable.
• Never attempt to germinate seeds in soil that is ammended with nutrients, as this can kill them.
• Germination issues experienced across multiple breeders, strains and seed production runs indicates the issue most likely is with the germination process, materials, and/or enviroment and not with the seeds themselves.

Seed Storange Conditions:


• Attitude Seedbank USA stores all seeds in an optimal climate and humidity controlled environment to preserve seed quality and germination potential.
• Once the seeds have left our facility, we cannot control how the seeds are handled and stored.
• For best results, keep seeds in a cool and dark area with consistent levels of temperature and humidity.
• Large fluctuations with temperature, humidity and lighting can cause potential germination issues with seeds.

Germination Replacement Requests:

All germination related issues MUST be reported using our Germination Issue Form.


• Make sure to read all instructions carefully and be as descriptive as possible when describing your situation, growing environment and techniques.
• Include an image of the seeds in question along with their growing environment.
• Germination Issues are only valid within 6 Months of the purchase date.
• Any issues reported outside of the 6 Month timeframe will not be considered, however we will still reach out to the breeder on your behalf just in case.

After Form Submission:


• Your form will be forwarded directly to the respective breeder for their consideration.
• All replacements will be 100% at the discretion of the breeder.
• Allow up to 10 business days for processing and breeder response.
• If the breeder authorizes your replacement, we will contact you at that time to arrange shipment.

NOTE: Attitude USA is more than happy to assist you in obtaining replacements, but we do not appreciate impolite or demanding customers. We request that you are professional, polite, and patient when discussing germination issues and replacements. Please note that while Attitude USA will do their best to work with the breeder to obtain replacement seeds, we cannot force any breeder to approve replacements.

Returns, Exchanges, Refunds

• Due to our superior integrity, we cannot and will not accept any returns or exchanges, as we would not re-sell any items after they have left our facility.
• We ONLY offer refunds in the case of out-of-stock items, which is rare but happens occasionally.
• Should your order contain an out-of-stock-item, we will contact you straight away, either by e-mail or by telephone.
• If you prefer not to wait for the restock, we can offer to substitute with a similar priced item.
• Should you prefer an item of higher value, an additional payment will need to be made via phone.
• If a substitution is not preferable, we will issue a refund for the full value of the out-of-stock item.
• Refunds can take 7-14 business days depending on your bank.

Credit and Debit Card Payments

VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS cards are accepted.

Personal Information Security and Privacy:


• Your card information will NOT be kept or stored by us, and no recurring charges will occur.
• The company name that will appear on your card statement will be sent to you with your invoice once your payment is completed.
• All Card sales are 3D Secure, utilizing 256-bit encryption, making it a very safe place to enter your details.
• All phone order payments are put through a secure VSP terminal online and once the payment goes through, we do not hold any records of customers' credit/debit card details.

Ordering Details and Stipulations:


• By selecting the Credit or Debit Card payment option, you are agreeing in full to the charges presented in this invoice.
• Make sure your order is exactly as you want it before checking out, as ALL SALES ARE FINAL.
• We cannot make any changes to an order once payment has been applied, and WE DO NOT OFFER REFUNDS OR EXCHANGES.

Phone Order Payments:


• We must speak to the owner of the card when taking the payment details over the phone to prevent fraudulent transactions.
• All phone orders must be shipped to the billing address.
• All phone order calls are recorded for quality control purposes.

Payment Failures:


• Please make sure all information entered is 100% correct (Billing address, Zip code, Card number, Expiration Date, etc.)
• Ensure you have sufficient funds to process the transaction and there are no holds on the account being used.
• Most order failures are caused by a mismatch with the billing information, flagged by bank for verification, or insufficient funds in the account.
• If the payment has failed, you may need to contact your bank to verify the transaction.
• If all else fails, please contact us so that we can try to help you through the process and attempt payment over the phone.

Credit and Debit Card Charge Backs

• Always contact Attitude Customer Service to resolve your issue prior to initiating a chargeback.
• Initiating a chargeback without contacting Attitude Seedbank USA first will result in an immediate blacklisting (permanent ban) arcoss both Attitude USA and Attitude UK.
• We will share any relevant information including IP Address, Invoices, Communications, etc. with the payment processor and your bank to dispute the unauthorized claim.

Cash and Money Order Payments

If you do not wish to pay by Card, Crypto or Wire, you can choose the Cash / Money Order option at checkout. You will receive your order number and payment instructions via email. Please check SPAM folder if not in Inbox.

Important Notes:

• Money Orders accepted from all Major Banks, although USPS Money Order is preferred.
• Include order number with your payment.
• Send payment using a TRACKABLE mail service.
• Stock is NOT reserved until payment is received or tracking information for payment is provided and has updated showing payment was sent.
• Money Orders are subject to a possible 10 day hold until the payment has cleared.

Money Order Directions

Instructions:


• "Pay To" line on money order can only have Attitude and nothing more.
• If details are filled in incorrectly, ASB USA will not be able to accept the USPS Money Order and will not be able to ship your order.
• Order Number must be placed in Memo Line.
• Make sure the $ amount of the purchase is correct.
• Do Not sign or write anything on the back of the money order.
• Do Not staple, glue, sticker, or tape anything to the money order.
• Do Not write The Attitude Seed Bank USA anywhere on the money order.
• Only sign the FRONT of the money order on the "Purchasers Signature" line.
• Make sure to retain a copy of the receipt.

Stock Reservation:


• ASB USA requires that you send payment through a service that offers a tracking number if you want to ensure your items are deducted from stock before payment arrives.
• Tracking Numbers must be emailed to ASB USA along with your order number within 48 hours of order placement.

Address to send order number and payment:
Attitude
PO Box 461438
Aurora, CO
80046

Bank Transfers / Wires

Bank Transfers and Wire Payments can be made directly from your bank. Please contact your banks customer service if you are unsure how to proceed. You can also use certain Online Payment Services such as:

• XE
• Wise

Services and apps such as Zelle or CashApp are NOT compatible with sending a Bank Transfer or Wire Payment.

Payee Information

Please use the following information to complete your Wire or Bank Transfer.

Bank Name:
Thread Bank

Payee Name and Address:
Attitude Novelty LLC
7700 E Arapahoe Rd
Centennial, CO 80206

Cryptocurrencies

We accept payments from many crypto currencies including Bitcoin, Litecoin, Ethereum, Monero, and others. Select the crypto currency of your choice at the checkout, and you will be given the details for the payment after clicking Checkout.


• Please make sure to include the full invoice amount when sending payment, as underpayments will cause an error and delay your order.
• DO NOT refresh the QR code page or click continue prior to the transaction completing the blockchain.
• Any refresh will cause a false order failure to occur. We will then have to issue a Remainder Balance invoice, in which you will be charged the processing fee again.

Stock Reservation:


• Due to the nature of Crypto Currency payments, stock for orders will not automatically be reserved until payment has been received in full.
• This can sometimes take up to 24 hours from the initial payment to process, although most payments clear the blockchain within 1 - 4 hours.

Refunds:


• Any refund requested for an order that was paid for with cryptocurrency will have the refund issued in the original USD amount of the order.
• Please be aware that Crypto Currency refunds can take anywhere from 30 to 90 days to fully process.

Which Currency will you charge me in?

• All orders will be charged in USD ($) only.
• We charge only the total order amount in USD $, no recurring payments or additional/hidden fees are applied.
• If using a foreign (Non US) card, your bank or card issuer may apply an additional fee.

What is the average turn around time for Clone/Snip orders?

• Clone and Snip orders can take anywhere from 14 to 21 business days from the time the order is placed.
• Clones and Snips are taken to order.

What is the difference between a Clone and a Snip?

• Clones are a fully rooted cuts that are sold in quantities of 1.
• Snips are fresh cuts that still need to root/propogate and are sold in quantities of 5.

What shipping services do you offer for Clone/Snip orders?

• All clone and snip orders are sent out Mondays - Wednesdays via UPS 2nd Day Air.

What types of containers do you use to ship Clones and Snips?

• All clones and snips are shipped in specifically built boxes made for shipping plants.
• The boxes contain stabilizer rings for the cuts and LED rings.

Are Clones and Snips tested for Pathogens like HLVd?

• Pathogen testing is handled individually by the producer of the clones or snips.
• Each producer is responsible for their own testing.
• Testing results will be notated in the product description.

Why cant I order seeds and clones/snips together in one order?

• Clones and Snips are taken to order and are subject to a 14 - 21 day lead time with different shipping from seeds.
• All seed orders must be placed seperately from Clones and Snips.

My clones or snips arrived damaged/unhealthy/wrong strain. What now?

All Clone and Snip related issues MUST be reported using our Clone and Snip Issue Form.

• Clones and Snips replacements are at the sole discretion of the breeder or nursery that produces the cut.
• Please be as descriptive as possible and include images to support your issue.
• Your form will be submitted to said breeder or nursery directly for their consideration.
• All Clone and Snip related issues must be reported within 30 days of purchase.
• Please allow up to 10 days for us to receive a response from the breeder/nursery.
• If the replacement is authorized, we will contact you to arrange a replacement shipment.