1. Worldwide Shipping?

The Attitude Seedbank USA only ships to the United States of America currently. Attitude USA can ship to the US Virgin Islands and Puerto Rico, but is not able to ship to any other US Territories. The buyer understands and agrees that seeds are sold as Novelty Collectible Genetic Souvenirs ("Hemp Souvenirs") only. The buyer will check their Local and State laws before attempting to purchase and/or germinate.

USPS Priority Shipping or other Private Shipper: United States mainland deliveries usually take between 2-4 business days, Hawaii & Alaska 5-7 business days and are sent priority, 2-3 days, or some variation, with a tracking number. Shipping times can increase during holiday seasons. We do not guarantee shipping times. We cannot be held responsible if the incorrect shipping information is entered by the customer.

Shippers Used: Unites States Postal Service.

If a package shows as scanned and delivered, we must conclude it was. We are NOT responsible for items/packages after delivery.

Attitude Seedbank USA reserves the right to include signature required delivery on any order, completely at their discretion.

Important Notice: Deliveries to PO BOX, or APO/FPO/DPO addresses:
Currently Attitude Seed Bank USA does NOT ship to APO/FPO/DPO addresses.

Guaranteed Shipping is offered at an additional cost, this will include Priority Shipping or similar with Signature Upon Delivery and Extra Insurance. The Guaranteed Shipping option will provide the customer with a replacement order only if the original parcel is lost in transit. Guaranteed Shipping does not apply to incidents of theft, nor does it apply to any parcel that has been delivered to its intended destination, regardless of condition. If your items are damaged during shipment, please contact customer service to open an insurance claim with USPS. * If items are out-of-stock, we will email you straight away to discuss. If you cannot wait for your items to come back in stock, you can choose an alternative to replace the out-of-stock product, to the same value or more, (this may require an additional payment over the phone), so your order is shipped immediately and is not delayed any further. If there is no other product that you would like to exchange it for, we will offer you a refund on the out-of-stock item. Refunds can take 7-10 business days depending on your bank.

2. Do you provide discreet shipping?

All our packages are shipped very discreetly. We utilize a standard USPS Prioty Shipping Box. Our return label does not reference seed bank. The customer's name and address and a return address being the only info on the/in the parcel.

3. Methods of Payment

Credit and Debit Card Payments
The Attitude Seed Bank USA accepts most credit & debit cards, including VISA, MASTERCARD, Discover and AMEX cards. Your card information will NOT be kept or stored by us, and no recurring charges will occur. The company name that will appear on your card statement will be sent to you with your invoice once your payment is completed.

By selecting the Credit or Debit Card payment option, you are agreeing in full to the charges presented in this invoice. Please make sure your order is exactly as you want it before checking out, as ALL SALES ARE FINAL. We cannot make any changes to an order once payment has been applied, and we do not offer refunds, nor do we accept exchanges.

Our online sales are 3D Secure, utilizing 256-bit encryption, making it a very safe place to enter your details. All phone order payments are put through a secure VSP terminal online and once the payment goes through, we do not hold any records of customers' credit/debit card details and all other client information remains highly confidential.

If you are placing a phone order, we must speak to the owner of the card when taking the payment details. This is purely for protection of the card holder and to prevent fraudulent transactions. We will also have to ship the package to the card billing address for all phone orders. All calls are recorded for quality control.


Credit and Debit Charge Backs
Customers that initiate Charge Back claims with their Credit and/or Debit card company will be placed on the ASB USA blacklist (name, IP address, address, etc.). All correspondence including invoice information, Ip address, and customers name will be shared with the customers Banking institute.


Cash and Money Order Payments
If you do not wish to process a transaction online or over the phone by credit, debit, crypto or wire/bank transfer, you can place an order online and choose Cash payment or US Postal Money Order method at the checkout. You will be emailed an order number. Please make sure to include your order number with your payment.

Unfortunately we cannot reserve any stock unless a payment has been made. This includes postal/cash orders too. If you make an order and send payment through the post, we cannot guarantee you will receive the desired items as they may go out of stock by the time the postal/cash order reaches us. In order to avoid this, please make sure to send your payment via a trackable service. If you email us the tracking number for the payment, we will reserve the stock for your order once the tracking has updated. We do apologize for any inconvenience caused by this, but we cannot guarantee stock due to volume of orders that are made and unpaid for.

Currently the only money orders ASB USA accepts are from USPS. (Orders paid by USPS money order can have a 10-business day hold placed on them starting at the time payment is received)

** Please leave the money order Blank except for the amount of the purchase. If details are filled in, ASB USA will not be able to accept the USPS Money Order.

Money Order Directions:
Must leave "Pay To" line on the money order blank.
Order # must be placed in Memo Line.
Make sure the $ amount of the purchase is correct.
Do Not sign or write anything on the back of the money order.
Do Not staple, glue, sticker, or tape anything to the money order.
Do Not write The Attitude Seed Bank USA anywhere on the money order.
Only sign the FRONT of the money order on the "Purchasers Signature" line.
Make sure to retain a copy of the receipt.

ASB USA requires that you send payment through a service that offers a tracking number.
Tracking Numbers must be emailed to ASB USA along with your order number within 48 hours of order placement.
If these directions are not followed, ASB USA will not be able to accept the USPS Money Order.
You can send your order number and Cash or USPS money order to:

Attitude
PO Box 461438
Aurora, CO
80046


Cryptocurrencies
We accept payments by various crypto currencies including Bitcoin, Litecoin and others. You can place an order online, select the crypto currency of your choice at the checkout, and you will be given the details for the payment online. Please make sure to include the full invoice amount when sending payment, as underpayments will cause an error and delay your order. We will then have to issue a Remainder Balance invoice, in which you will be charged the processing fee again. Due to the nature of Crypto Currency payments, stock for orders will not automatically be reserved until payment has been received in full. This can sometimes take up to 3 hours from the initial payment to process. Any refund requested for an order that was paid for with cryptocurrency will have the refund issued in the original USD amount of the order.

4. Which Currency will you charge me in?

You will be charged in USD ($).
We charge only the total order amount in USD $. Please note your card issuer/bank might apply an additional fee for using a foreign credit or debit card.

5. My order is having an issue going through

Please make sure all information entered is 100% correct (Billing address, Zip code, Card number, Expiration Date, etc.) and you have sufficient funds to process the transaction.

If you are 100% sure that you have entered all details correctly and your card is activated for use. However, if the payment has failed, please contact us so that we can help you through the process and try taking the payment over the phone.

If you do not receive the confirmation receipt in your inbox within 1 day of ordering, please reach out via email or phone and we can resend the confirmation receipt to you. Please check your spam folder.

6. My Order will not go through (Verified Visa 3D authentication)

3D Authentication is an extra security measure your bank may ask for when going through the checkout. If you do not know the password, please contact your bank/card issuer and they can help set this up / verify it. In the case that you do not know this password, you can call us, and we will process the payment over the phone. Please be aware that the order must be shipped to the card billing address, and we must speak with the cardholder if you pay for the order over the phone.

7. I cannot complete my order online

You may need to double-check the details you have entered. (Billing address, Zip code, Card number, Expiration Date, etc.) and make sure what shipping option you would like has been selected. If the order still cannot be completed, please contact us so that we can help you through the process or try taking the payment over the phone.

8. Once I have ordered, how do I obtain my tracking number?

If you place an order online, you will automatically receive an email to confirm receipt of your order. (If ordering over the phone, you can request it on completion of payment). We normally process and ship the orders within 3 Business Days. The tracking number will be sent to you via email once the package has been dispatched. Please check your spam folder.

You can also find your order status and your tracking number on your account, under the Order History section.

If you do not receive the confirmation receipt in your inbox within 1 day of ordering, (Please check your spam folder) please reach out via email or phone and we can resend the confirmation receipt to you.

9. How long will it take for my package to arrive?

We do quote three (3) business days for orders to be processed and shipped.

United States mainland deliveries usually take between 2-4 business days, Hawaii & Alaska 5-7 business days and are sent priority, 2-3 days, or some variation, with a tracking number. We do not guarantee shipping times. We cannot be held responsible if the incorrect shipping information is entered by the customer.

Shippers Used
This is your local / national mail services / regular postal services/private shippers.

10. I have not received my package yet

Please contact us if you have not received your package 12 business days after the confirmed SHIPMENT date.
If the parcel has been deemed as 'undeliverable as addressed/unable to forward/unclaimed' with the mail services, we will have to wait for the package to be returned to us. If and/or when it gets back to us, we will contact you via email (if email address has not been provided, we will call the phone number you have given). We cannot be held responsible if the parcel is not returned to us.

Please keep all packaging and breeders" packs that your order arrives in/with in case there is a problem with your shipment. We urge that you do this so we can help rectify the issue. ASB USA also takes a digital picture of the order before sealing the package for shipment, this helps us keep accurate records, and deal with any issue that might come up with your order (wrong item sent, missing items, etc.).

11. Can stock be reserved?

Unfortunately, we cannot reserve any stock unless a payment has been made. This includes money orders/cash orders also. If you make an order and send payment through the mail, we cannot guarantee the requested items will be in stock, as they may go out of stock by the time the money order/cash order reaches us. To avoid this, please send your payment via a service that provides tracking. If the tracking information is emailed to us within 48 hours of the order being placed, we will reserve the items in the order once the tracking has updated. We do apologize for any inconvenience caused by this, but we cannot guarantee stock due to the volume of orders that are made and unpaid for. We will email you if this issue arises and discuss solutions.

12. What if an item I have ordered is out of stock?

Overall, we usually have all items in stock. Should we run out of a product, (which does happen from time to time) and we cannot complete your order, we will contact you straight away, either by e-mail or by telephone. If you cannot wait for your items to arrive, you can choose an alternative to replace the out-of-stock product, to the same value or more, (this may require an additional payment over the phone), so your order is shipped immediately and is not delayed any further. If there is no other product that you would like to exchange it for, we will offer you a refund on the out-of-stock item. Refunds can take 7-14 business days depending on your bank.

13. How to Reset Password / Issues Logging In

If you forgot your password, you can have a new password sent to your registered email address by using the 'forgotten your password' button on the homepage or at the checkout. Please note that login issues are sometimes cookie related. If you believe your password to be correct, we advise deleting your site cookies before trying resetting your password. Clicking the Cart value in the upper right corner until the Cart page loads will also reset your cookies and should then allow you to login.

14. UFO'S and promotional items?

UFOs are the free of charge items we give away with every purchase. Please note these can change with no notice given, but we will do our best to make sure you will get the ones listed on your order. Please note if you have qualified for any other promotional items, these will be added to your cart automatically. If these are not added, please double check the details of the promotion to make sure your order qualifies for it and contact us before placing your order if you are unsure. Please note that UFOs, Freebies, and Promotional items are provided by the breeders for use as marketing or promotional items, and as such do not carry any guarantees.

15. Promo Codes

Promo codes are something ASB USA create to allow customers to apply a discount to their orders. Promo Code items can be limited – until supplies last.

Only ONE code or discount can be applied to an order at a time. If you enter another coupon code, it will replace the previous code. The exceptions are the UFO's and breeder sponsored Promo's.

Promo codes can be located:
1. On social media – IG, Twitter, TIKTOK, follow us on our social media pages to find special Promo Codes.
2. Industry advertisements: Magazines, Events, Influencer Social Media Post

16. An incorrect/damaged item received

Please contact us via phone or email immediately, within 48 hours (about 2 days) of delivery. We will need to see a picture of the item you have received. ASB USA also takes a digital picture of the order items before sealing the package for shipment, this helps us keep accurate records, and deal with any issue that might come up with your order (wrong item sent, missing items, etc.).

Once we have proof that we have sent an incorrect item we will contact you to discuss your options.

Please keep all packaging that your order arrives in/with in case there is a problem with your shipment. We urge that you do this so we can help rectify the issue.

17. Do you offer growing advice?

No, we do not. Seeds are sold as Novelty Collectible Genetic Souvenirs ("Hemp Souvenirs") ONLY. There are many different forums, websites, Reddit discussions, breeder web sites and YouTube channels that are specifically designated to answer many questions you may have.

18. I have an "issue" with the Novelty Collectible Genetic Souvenirs ("Hemp Souvenirs") I purchased

Any issues regarding your Novelty Collectible Genetics Souvenir ("Hemp Souvenirs") seeds must be handled directly with the breeder. The Attitude Seed Bank USA can assist you with starting a conversation with the breeder to help resolve any issues. Please note that all issues must be reported within 90 days of purchase. Any replacement requests will be 100% at the discretion of the breeder. Some breeders will replace items, some will not. Please note that this does not apply to freebies or UFOs provided free with purchases. Freebies and UFOs are provided by the breeders free of charge for use as promotional items and as such do not carry any guarantees. It does help in your favor a great deal if you are professional, polite, and patient when discussing issues.

19. Returns, Exchanges, Refunds

Due to our superior integrity, we cannot and will not accept any returns or exchanges, as we would not re-sell any items after they have left our facility. We ONLY offer refunds in the case of out-of-stock items, (which does happen from time to time) and we cannot complete your order, we will contact you straight away, either by e-mail or by telephone. If you cannot wait for your items to arrive, you can choose an alternative to replace the out-of-stock product, to the same value or more, (this may require an additional payment over the phone) so your order is shipped immediately and is not delayed any further. If there is no other product that you would like to exchange it for, we will offer you a refund on the out-of-stock item. Refunds can take 7-14 business days depending on your bank.